STRUCTURE: The latest quality report for Stockport CCG set outs the difficulties experienced in the roll out of the new NHS 111 service across the patch.

“On 21st March a preliminary stage was implemented with call handling transferring from out  of hours providers. However, it became immediately apparent that the new service was unable to manage.

“This issue affected all CCGs in the North West. In Stockport we were able to mobilise a contingency option within 4 hours due to support from Mastercall.

“We have entered into negotiation with Mastercall to continue to provide call handling for a three month period whilst assurances on the ability of NHS111 to mobilise are received,” it explained.

Source

Paper

Source date

10 April 2013

 

Topics