PERFORMANCE: Four in every five Suffolk users of psychological therapy provided by Improving Access to Psychological Therapies (IAPT) were satisfied or very satisfied with their therapist, a survey has found.
When asked how satisfied they were overall with the therapist, 52.5 per cent were “very satisfied” and a further 28 per cent were “satisfied”.
Additionally, 51 per cent of respondents said they were “very satisfied” with their working relationship with their therapist and a further 30 per cent were “satisfied”.
The IAPT service is run by Suffolk Mental Health Partnership NHS Trust in partnership with Suffolk MIND.
The survey was carried out for the period January to March 2011. Where the results are less favourable than last year, this is thought to be because the surveys were carried out anonymously rather than completed in front of the therapist, according to the trust.
Other results included:
- 70 per cent of those questioned were satisfied or very satisfied (31 per cent were very satisfied) with the waiting time. Typically patients are assessed within 10 days of making contact with the service and have their first treatment within 15 days.
- The survey found that 61 per cent received information about other forms of help available to them (82 per cent last year).64 per cent were satisfied or very satisfied with the comfort and atmosphere of the therapy room - this question was not asked last year.
- 46 per cent said they were given the option of more than one form of therapy or treatment to choose from and 49 per cent said they were not given an option. This compares with 82 per cent who said they were given a choice last year
- 73 per cent were satisfied or very satisfied with the administration of the service compared with 90 per cent last year.
- Nearly three quarters said they were satisfied or very satisfied overall with the psychological therapy service they received (last year the figure was 95 per cent).
7 September 2011