PERFORMANCE: Surrey and Sussex Healthcare Trust has received a “good” rating from the Care Quality Commission.
The inspection report, published last month after the regulator made an unannounced visit in June, rated the organisation “good” on each of its five domains at both of its sites.
The CQC’s five domains are intended to assess whether the organisation is “safe”, “effective”, “caring”, “responsive” and “well-led”.
The inspector’s report was also informed by a series of planned visits in May.
Despite the overall “good” rating, the CQC said the East Surrey Hospital’s outpatient service required improvement.
A summary report said: “Patients were treated with compassion, but many appointments were cancelled at short notice and because clinics were so busy, patients often had to wait a long time to be seen. Medical records were often incomplete because notes could not be obtained in time for clinic appointments.”
But inspectors praised the “caring and emotional support” and “leadership” on the critical care unit as “exceptionally good.”
They also listed many examples of “outstanding practice” across the trust, including a midwife-led birthing unit and a clinic whose hours had been extended at the request of patients.