PERFORMANCE: Surrey and Sussex Healthcare NHS Trust was picked out by the Care Quality Commission as performing below average in the inpatient survey for whether patients could understand correspondence sent between their GP and their consultant.

The results of the 2012 national inpatient survey were published by the CQC earlier this month.

Surrey and Sussex Healthcare was among 10 trusts identified by the CQC as performing “significantly worse than average” for question 66 – were the letters [between hospital doctors and your family doctor] written in a way that you could understand?

Source

CQC survey analysis (attached, right)

Source date

14 April 2013

Topics

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