Bradford commissioners launch guide on access for disabled patients

All primary care services now have copies of the guide, which gives them lots of information on the best ways to improve their access and provision for disabled patients and customers - both in terms of physical premises and the customer care they offer to disabled people.

The guide has been developed by NHS Airedale, Bradford and Leeds and includes information gathered from local disabled people, primary care providers and from national best practice.

Tips include keeping a hearing loop switched on all the time a GP practice or other premises is open; and flagging up a disabled person’s access requirements on the screen receptionists see.