The Care Quality Commission has filled the remaining director posts on its senior management team.

 The new appointments are:

  • David Johnstone, director of operations
  • Kylie Kendrick, director of organisation development and human resources
  • John Lappin, director of finance and corporate services


Director of operations David Johnstone has been executive director of adult and community services at Devon county council since 1999.

Former roles include Stockton on Tees director of social services and Newcastle on Tyne city council assistant director of social services.

Mr Johnstone is expected to join the commission in July.

Organisation development and human resources

Director of organisation development and human resources Kylie Kendrick is currently director of strategy, people and performance at Deutsche Bank.

She joined the bank in 2007 following roles at Barclays, Deloitte Consulting, Ansett Australia Airlines and Andersen Consulting. She is expected to start at the CQC early this month.

Finance and corporate services

Director of finance and corporate services John Lappin, who also takes up his post this month, is currently non executive director at West Essex primary care trust.

Previous jobs include Genesis Housing Group group finance director and senior finance roles at Royal Mail Group, Parcelforce and Rexel Electrical Group. 

He qualified as a chartered accountant with PriceWaterhouseCoopers. 

Care Quality Commission chief executive Cynthia Bower said: “I welcome the appointments of David, Kylie and John to complete our seven strong senior management team.

“They will bring a great deal of knowledge and experience to these important roles and help us to push ahead with the commission’s ambitious programme of work to improve health and social care services.”

The four directors already in post are:

  • Jill Finney, director of engagement
  • Richard Hamblin, director of intelligence
  • Gary Needle, director of methods
  • Jamie Rentoul, director of regulation and strategy