PERFORMANCE: Yeovil District Hospital Foundation Trust saw a 13 per cent fall in the number of formal complaints received in 2011-12 comparted with the prevoius year.
A report to July’s board said the equivalent of one complaint had been received for every 855 patient attendances compared with one per 735 in 2010-11. Just two complaints went to the health service ombudsman for a second stage review.
The emergency department recieved the most complaints (19 per cent) followed by outpatients (14 per cent). Of the remaining complaints 16 per cent were classed as “complex” relating to more than one department.
11 July 2012