PERFORMANCE: A 12 per cent increase in demand on the previous month meant Yorkshire Ambulance Service struggled with ‘red’ responses in December.
A report to the board revealed that the trust missed its target of responding to 75 per cent of all red calls within eight minutes and only managed 68.5 per cent. It also experienced massively increased calls volumes to its controllers – up 44.5 per cent on November – and missed the 95 per cent standard for answering calls within 60 second.
The trust struggled to respond to such large increases in demand in a short period within the existing finance and staffing models, the report says. A major incident was also declared on one day – when ice was causing problems - when the trust had to response to more than 7500 calls.