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i'll take my chances with Google as the problem isnt just that the NHS has an “unresponsive national IT system” its also staffed by people who have been trained to be completely unhelpful bureaucrats as I was timely reminded again this morning when a simple request for a digital copy of snail mail correspondence sent to me by Lewisham PCT received this response :

Dear Sir

The information you have requested is an absolute exemption under the FOI act as it relates to personal information about yourself. Please see section 40(1) of the act as attached. Request for personal data is covered under the section 7 of Data Protection Act as a subject access request. Please note that the PCT has 40 days within which to apply with your request.

Head of Complaints & Freedom of Information
Lewisham PCT

I'm sure Google could come up with an algorithm that could process such requests in a more patient focused and helpful human wayway.

David Cameron , cut these bureaucrats out and you get my vote.