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anon 12.39pm makes the critical point in response to anon 6.14pm - these are most definitely clinicians and in the case of jammed GP lines the very clinicians we are entrusting with £80billion of public money! Often many of the ill's in the NHS are caused because we are trying to cope with ever increasing demands and expectations with antiquated systems. So what do we do in response? Rubbish the idea of a national NHS IT system and dump connecting for health. Only in the UK would we be so short-sighted - we reap what we sow.