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Anon at 9.07pm asks what happens after consumers give an NHS organisation a low score.

Well, in the real world, a company that gets rated poorly by a large number of its users tends to go out of business. That is unless its management takes it upon itself to find out why their business is being rated so badly and then reforms things.

For patients though, its a win win. If a place is rated poorly, you can see that and go elsewhere.

If management and regulators choose to ignor the ratings (as they did in the case of midstaffs) more fool them. The system is here for patients, not managers after all.