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Anonymous | 17-Sep-2012 7:41 am

Sorry - no excuse. If you read what was said in the post, the patient had already waited beyond the 18 weeks they could have reasonably expected and was then offered two appointments which broke the rules of reasonable offers. This sounds like a Trust which has not got to grips with delivering 18 weeks and is gaming the system to get themselves out of a whole. It implies that the patient was not aware that not accepting the offer would put them to the back of the queue nor does it appear that the patient is asking for anything other than to know when they will be treated two years after their referral.

The idea that anyone can find an excuse for this kind of behavior makes my heart sink