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Couldn't agree more about challenging the unacceptable. This story shows that it is never just about hospitals. http://www.patientstories.org.uk/recent-posts/gillians-story/ Don Berwick is certainly a very positive appointment but unless I am mistaken he is also thinking of running for Governor. Ultimately this is about the NHS taking more responsibility for its own beliefs and actions. We can't rely on the centre to do it for us - mainly because they will make a mess of it.

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