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To those that think it harsh on NHSD being blamed for the debacle that is NHS111 there are facts that might not be known.
Like the fact that it was widely agreed before bid submission that they would low ball the bid and then try to renegotiate with the commissioners!
Like the fact that they went in so low that it was impossible for them ever to deliver from mutiple sites as the costs simply weren't there!
Like the fact that they were so suprised that they won the bid, in one of the 2 areas mentioned, that they had no mobilisation plan, no idea of where and how the service would be delivered and no team ready to take it forward!
Like the fact that they were fully aware of the length of calls and the volume of transfer to nursing staff as they had been part of the pilot scheme in that same area for the last 2 years and had full evidence of all these things!
The bit where Mr Chapman stated otherwise is therefore, how shall I put this, an untruth!!!
The biggest single factor in the debacle Mr Chapman, was that NHSD were so scared of losing everything to those that actually know how to deliver a front end for out of hours service provision, i.e local OOH providers, that they went for the cheapest bid and to hell with the consequences. Far be it for them to consider patient safety in all of this!!!!