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When will commissioners realise that when something sounds too good to be true - it usually is! Triaging safely and appropriately, is difficult even for experienced GPs. That, together with a complicated software process ie Pathways linking with a large incomplete Directory of Services, was always an accident waiting to happen. I suspect those providers that lost the tender are thanking their lucky stars they were not lumbered with this debacle. Agree with the comments above - leave it to the experts!

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