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1-1-1 needs a rethink for any OOH provision to be effective and more importantly safe. The errors in triaging some patients are unbelievable. Only this week an urgent 'warm call' sent through to GP OOH requesting a visit for 10 week baby who 'wouldn't stop crying'.This type of referral ties up OOH GP time which potentially causes a patient with a real need be diverted to hospital inappropriately. I think that SJBurnell suggestions above make a great deal of sense.

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