Subscribe to read the full article
With an HSJ subscription you’ll get access to:
- Latest intelligence on NHS policy and agenda
- Which healthcare leadership teams are getting it right and why
- How innovation is driving quality and efficiency
For the best possible experience using our website we recommend you upgrade to a newer version or another browser.Close
Error in health service delivery causes an average of 354 “untoward incidents” each day. To bring this down, the challenge is to shift the focus from a blame culture to one of identifying opportunities to improve processes. Finnamore consultant Lucy Reynolds and University Hospitals of Coventry and Warwick trust’s Anne Mawson look at a programme aiming to do just that.