111
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NewsWarning over NHS 111 role in teen’s death
The NHS has faced fresh calls to make changes to its 111 service after a coroner blamed its triage system for confusing a 17-year-old who later died.
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Expert Briefing
The Download: When people die
The fortnightly newsletter that unpacks system leaders’ priorities for digital technology and the impact they are having on delivering health services. Contact Ben Heather in confidence here .
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News
Young children among 11 deaths sparking concerns over 111/999 software
An HSJ investigation has uncovered 11 prevention of future death reports since 2015 where coroners raised safety concerns about NHS Pathways software used by NHS 111 and 999 call handlers.
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HSJ Local
'Inadequate' trust teams up with neighbour
An “inadequate” trust has announced plans to collaborate with its neighbour over emergency care and transport services in a bid to improve quality.
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News
NHS 111 procurement halted at the last minute
Two procurements for NHS 111 in the south east have been halted – in one case, just weeks before a new operator was expected to be announced.
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News
CCGs ordered to deploy online 111 service ahead of winter
NHS England has ordered the service to bring forward the national roll-out of NHS 111 Online, to ensure the digital triage tool is in place ahead of winter, according to CCG papers.
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HSJ Local
Trust wins £4m integrated urgent care contract
A provider and a site have been chosen for a new urgent care service in the North East, after two procurement processes and an abandoned legal challenge.
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News
NHS 'must be ready to evolve', says NHS England digital chief
NHS England’s digital chief says the primary care payments model may need to “evolve” to accommodate new digital patient services such as the controversial GP at Hand.
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News
One in three NHS 111 queries could be handled by algorithms
NHS England is urging local commissioners to purchase digital NHS 111 services, with a report predicting more than a third of 111 calls will be triaged by online algorithms.
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HSJ Local
Company rated inadequate ahead of 111 contract handover
An private provider of NHS 111 and GP out of hours services has had a second critical report from the Care Quality Commission a week before it is due to hand back the contract.
