All 111 articles
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NewsWarning over NHS 111 role in teen’s death
The NHS has faced fresh calls to make changes to its 111 service after a coroner blamed its triage system for confusing a 17-year-old who later died.
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Expert Briefing
The Download: When people die
The fortnightly newsletter that unpacks system leaders’ priorities for digital technology and the impact they are having on delivering health services. Contact Ben Heather in confidence here .
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News
Young children among 11 deaths sparking concerns over 111/999 software
An HSJ investigation has uncovered 11 prevention of future death reports since 2015 where coroners raised safety concerns about NHS Pathways software used by NHS 111 and 999 call handlers.
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HSJ Local
'Inadequate' trust teams up with neighbour
An “inadequate” trust has announced plans to collaborate with its neighbour over emergency care and transport services in a bid to improve quality.
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News
NHS 111 procurement halted at the last minute
Two procurements for NHS 111 in the south east have been halted – in one case, just weeks before a new operator was expected to be announced.
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News
CCGs ordered to deploy online 111 service ahead of winter
NHS England has ordered the service to bring forward the national roll-out of NHS 111 Online, to ensure the digital triage tool is in place ahead of winter, according to CCG papers.
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HSJ Local
Trust wins £4m integrated urgent care contract
A provider and a site have been chosen for a new urgent care service in the North East, after two procurement processes and an abandoned legal challenge.
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News
NHS 'must be ready to evolve', says NHS England digital chief
NHS England’s digital chief says the primary care payments model may need to “evolve” to accommodate new digital patient services such as the controversial GP at Hand.
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News
One in three NHS 111 queries could be handled by algorithms
NHS England is urging local commissioners to purchase digital NHS 111 services, with a report predicting more than a third of 111 calls will be triaged by online algorithms.
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HSJ Local
Company rated inadequate ahead of 111 contract handover
An private provider of NHS 111 and GP out of hours services has had a second critical report from the Care Quality Commission a week before it is due to hand back the contract.
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HSJ Local
CCG given months to find 111 provider after private firm cuts contract
The private company operating NHS 111 and GP out of hours services in East Kent is to hand back the contract even earlier than previously planned – leaving commissioners to find an alternative provider to cover the winter.
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HSJ Local
Trust reviews entire department waiting lists after inadequate rating
An inadequate trust is risk assessing every patient on its elective cardiology and ophthalmology waiting list in response to be being put in special measures earlier this month.
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News
Suspended NHS app cleared to resume service
An NHS developed app used by half a million patients is back online, having assured regulators of its safety, less than a month after NHS England pressure forced a suspension.
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News
CCGs tender £125m contract for integrated urgent care
A distressed health economy is redesigning its urgent care services with commissioners releasing a £125m contract to bring urgent out of hospital services together.
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HSJ Local
Trust remains in special measures after new problems uncovered
A troubled ambulance trust is set to remain in special measures after a Care Quality Commission inspection found a new problem with recording 999 calls.
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HSJ Local
'Inadequate' private provider to hand back troubled contract early
A company operating one of the first integrated NHS 111 and GP out of hours services is to hand back the contract to the NHS.
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HSJ Local
Extra costs for CCGs after NHS England pauses procurement
Commissioners in two counties have incurred extra costs after NHS England delayed their procurement for an NHS 111 and out of hours GP service.
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HSJ Local
Bullying, harassment and 'militaristic leadership' exposed at trust
A damning report has revealed a culture of bullying, harassment and alleged sexual predation at an ambulance trust that managers failed to address, leaving employees “bereft of both confidence and direction”.
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HSJ Local
Timeline: Troubled years at ambulance trust
Professor Duncan Lewis’s damning report on South East Coast Ambulance Service has been published following years of controversy at the trust.
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HSJ Local
New NHS-private partnership wins £48m contract
Acute trust forms part of consortium which wins contract CCG “delighted” with integrated nature of group’s bid Recent improvements made to 111 service after ‘inadequate’ rating in 2016 Commissioners have awarded a £48m contract for out of hours GP and 111 services to a consortium ...
