All safety restrictions on the type of patients GP at Hand can deliver care to have been lifted following a review by NHS England, HSJ can reveal.
Digital health company Babylon Healthcare has contacted more than a dozen clinical commissioning groups as it pushes for expansion across the country, including extending its NHS GP partnership to two new cities.
NHS England has intervened in a potential expansion of GP at Hand – saying it should be blocked until concerns about patient access to screening can be resolved.
The controversial digital practice, GP at Hand, has been blocked from expanding beyond London, with commissioners citing patient safety concerns.
NHS England has responded to growing outcry over the rise of “digital first” GP practices, proposing changes that would cut their NHS income by a fifth.
Some patients referred to secondary care by the controversial GP at Hand practice have been refused treatment on the basis of “insufficient capacity”.
Safety regulators are reviewing concerns raised about Babylon Healthcare’s symptom checker “chatbot” following multiple complaints, HSJ has learned.
An accountable officer has been appointed across eight clinical commissioning groups in London, covering the most populous patch of any chief officer.
NHS Improvement’s top efficiency team has been asked by commissioners in London to tackle clinical variation in general practice, HSJ has learned.
Commissioners in south London have complained to counterparts in the north west of the city about GP at Hand – claiming patients who switch to the online service are not clearly told they could lose access to their existing GP.
Commissioners in London are asking NHS England for extra funding to cover rising costs associated with the controversial digital practice GP at Hand.
A clinical commissioning group has dropped a plan to pilot an asthma service with the controversial online primary care company Babylon Health, after opposition from its GPs.
NHS England’s digital chief says the primary care payments model may need to “evolve” to accommodate new digital patient services such as the controversial GP at Hand.
Essential insight into England’s biggest health economy
Babylon sought to expand its GP practice chain further across London and to Manchester and Birmingham last year, but scaled back the plans after NHS England “issued a formal objection”, it has emerged.
Essential insight into England’s biggest health economy, by Ben Clover
Six directors have left or not reapplied for their jobs at a troubled clinical commissioning group collaboration, HSJ can reveal.
Commissioners in north west London spent £36m on consultancy firms over the last four financial years – including millions on service redesign recently stalled by NHS Improvement.