PERFORMANCE: Accident and emergency patients at United Lincolnshire Hospitals Trust are being asked their opinions about the care the receive.
The survey results will be used to try and improve the experience of patients and identify areas for improvement.
Patients who have recently been treated at Lincoln County, Pilgrim and Grantham and District Hospitals will receive a questionnaire asking for their views.
Questions will focus on a variety of areas including their arrival, the quality of care, pain control, communication with doctors and nurses, information, medicines, involvement in their care, hospital environment and cleanliness and arrangements for leaving hospital.
The survey is part of national work being carried out by the Care Quality Commission.
Jennie Negus, deputy director of patient services at ULHT, said: “We hope that our patients will take the time to help us with this survey. Their views are vital in helping us to find out how we are performing and how we can improve. This is an excellent way for patients to help shape the services we provide in the future.”
The results of this survey will be published in early 2013 on the Care Quality Commission’s website.
Press Release (attached, right)