David Poynton, chair of consultancy Public Sector Consultants (formerly Robert's finance director at Heartlands trust for 10 years - we are still on speaking terms, he says) writes to suggest a coat of arms for Robert Naylor (End Game, passim). He explains it thus: "The heraldic meaning is as follows; the lion and unicorn convey extreme and dauntless courage (operating in the NHS); the bridge means a governor or leader; the armoured arm a person with qualities of leadership; the breadbasket a sign of hospitality; the rook a strategic thinker; the ladder means one who is fearless of attacking. The motto translated from the Latin is "I came, I saw, I kicked ass". Intriguing. We await the design Sir Robert has chosen for himself with interest.