• King George’s Emergency Urgent Care Centre jumped two ratings to “good”
  • North east London service rated “inadequate” and given two warning notices last August
  • Improved rating comes after changes to management team

An urgent care centre in north east London has achieved a “good” rating, nine months after it was placed in special measures.

King George’s Emergency Urgent Care Centre in Ilford jumped two Care Quality Commission ratings and was taken out of special measures after replacing several members of its senior management team.

Last August, the CQC rated it “inadequate” overall as well as for the safe and well-led categories and served the centre with two warning notices. The service was also placed in special measures. 

Last week, the CQC upgraded its rating to “good” overall, as well as for safe and well-led.

The provider made several management changes after the August inspection report. This included bringing in a new chief executive, medical director, director of nursing, and lead doctor for urgent care.

The new leaders “had the experience, capacity and skills to deliver the service strategy and address risks to it,” the CQC said. It added the new leadership team “were knowledgeable about issues and priorities relating to the quality and future of services”.

The regulator also noted the care centre had improved its safety systems and processes, including staff training, infection prevention and control, and systems for safely managing medical waste.

It is run by Partnership of East London Co-operatives, an independent organisation that provides various services across east London and parts of Essex, including urgent care, GP out of hours and 111 services.

It is co-located with the emergency department at King George’s Hospital, one of Barking, Havering and Redbridge University Hospitals Trust’s sites.