PERFORMANCE: The north central Londona acute trust will begin the free reminder service at the end of this month.
The trust reported 59,000 patients did not attend outpatient appointments at BCF last year.
The trust’s board report said in 2009-10 six million patients “failed to attend their NHS appointments, wasting eight per cent of the servie’s entire capacity”.
It added: “By providing a free reminder patients will be more aware of their appointment which gives them the opportunity to cancel or request a rearranged appointment if required. This will help us to see more patients more quickly.”