All Blogs articles – Page 12
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Blogs
What's so hard about saying sorry?
Most people who complain just want an apology or explanation. They are not looking for compensation or staff to be disciplined.
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Blogs
Transforming real waiting lists with better scheduling
How a rules-based approach to patient scheduling can dramatically reduce waiting times.
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Blogs
New record best for one-year-waiters (now let's go for zero)
A fantastic result on one-year waiters: come on, let’s get them down to zero. Otherwise, everything on waiting times is pretty much treading water.
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BlogsProtecting the NHS brand or devaluing it?
Sir David Nicholson has had to defend the role of the NHS’s new “head of brand”
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BlogsThe mandate provides a historic opportunity for better mental healthcare
Board and CCGs tasked with tackling disparity between physical and mental health support
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BlogsTrust chief executives have one of toughest jobs there is
The people in the hottest seats around need more support
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BlogsStairlifts on cell block H: who cares for older prisoners?
The photograph was of a frail man in a wheelchair handcuffed to a prison officer. The article and accompanying photograph appeared in The Guardian highlighting the problem of caring for the increasing numbers of elderly and disabled prisoners.The story focused on the comments by the hospital consultant who criticised the ...
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Blogs
Better to seek forgiveness than ask permission
Have you a management philosophy? Mine is if its not explicitly against the rules then I can probably get away with it.As a senior manager I told a large gathering of managers that they should not be asking HR or finance for permission to do what they wanted to do ...
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Blogs
Healthcare in the US election: fact, fiction and Big Bird
While the focus of the 2008 US election was healthcare (and the colour of the candidates’ ties), the 2012 election is all about money (and the colour of the candidates’ ties).Over the past few weeks, money and jobs have typically dominated the presidential and vice presidential debates. That said, healthcare ...
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Blogs
Winterbourne View was shocking but hardly surprising
Some people will be genuinely shocked at the prison sentences handed out to staff who worked at the Winterbourne View home for people with learning disabilities.
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Blogs
First do no harm: lessons from service reconfiguration in London
King’s Fund chief executive Chris Ham reflects on attempts to reconfigure services in the capital
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Blogs
Winter pressures, week by week
Good planning and monitoring can reduce the risk of crises this winter. We look at a worked example of week-by-week interactive profiling for beds and waiting times.
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Blogs
The blip is over: waiting times break new records
Waiting times resumed their downward trend, breaking new records for best-ever long-waits performance.
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Blogs
Harassment has not gone away
The whole Jimmy Savile scandal has made people think about sexual harassment at work.The workplace has changed since the 70s and 80s and many people assumed that even if there is still a pay gap between men and women sexual harassment was a thing of the past, but it is ...
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Blogs
The shocking truth about anonymous comments
You will often find on HSJ, and other professional publications, people responding to articles anonymously. Those who don’t put their names to their comments are invariably being rude, offensive or cynical.I am often shocked that professionals, or those who read professional journals, would express themselves in this way. I can’t ...
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Blogs
Culture is as intangible as the air we breathe
Senior managers are fond of saying we need to change the culture of the organisation.They are saying it now in response to the introduction of commissioning and greater use of the private sector in the NHS. It has been repeatedly stated in local authorities as part of efficiency initiatives and ...
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Blogs
NHS enterprise has been given a freer rein
Absurd restrictions on FT income have at last been lifted
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Blogs
Equal opportunities under the new CCGs
The first week in October is a landmark for the NHS.This is the week when the new NHS commissioning board takes on its new responsibilities.The board has a massive budget of £60bn, most of which will be given to clinical commissioning groups for them to plan and pay for their ...
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Blogs
Stampede for the exit
I am one of those people who says “I told you so”. The NHS Commissioning board has identified that it is struggling to find suitable people to fill its senior vacancies and there is a risk of posts remaining vacant.The NHS reforms have so far cut 18,000 senior posts. The ...
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Blogs
Did she jump or was she pushed?
There have been a number of women resign from the Civil Service recently.