PERFORMANCE: The Care Quality Commission said the foundation trust passed both of the standards relating to dignity and nutrition it inspected during a spot check as part of a wider investigation into how older patients are treated.

The regulator checked two “essential standards” of care at two wards – numbers 42 and 44 – during an inspection at the trust’s Queens Hospital, in Burton-upon-Trent, on 6 April.

Inspectors observed a lunchtime meal and looked in detail at the care records for five people.

They also spoke with nine patients, three relatives and a wide range of staff including volunteers.

The standards assessed were:

  • People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run
  • Food and drink should meet people’s individual dietary needs

It concluded that overall the Queens Hospital was meeting both essential standards.

In its report, the regulator said: “People who use the service were treated in a way that promoted individuals privacy and dignity. People received clear assessments and suitable information to help inform their choices.”

It added: “People were provided with a good choice of nutritious food and drinks, and offered enough time to eat without interruption. Nutritional assessments and appropriate support were offered where necessary, this ensured people received adequate nutrition and enjoyed a healthy diet.”

The regulator visited 100 hospitals as part of its programme of inspections on older patients’ treatment and is currently publishing them in batches, of which this is the fourth.

Related files/tables