Charlotte Augst is Richmond Group of Charities partnership director. After completing a law degree, Charlotte came to London from Germany in 1997 for postgraduate studies. She has since then worked in Parliament, for Government and the third sector in senior health policy roles. She has been leading the work of the Richmond Group since October 2013, developing strategy, facilitating discussions and representing the Group externally. She lives in South London and is a trustee of the Mosaic Clubhouse, a mental health recovery charity in Brixton.
What does the 10 year plan, now being worked up by the NHS, need to contain to bridge the distance between policy and the lived reality of people using services, wonders Charlotte Augst
We must sweep away jargon and speak our message loudly and clearly if the public are to embrace sustainability and transformation plans