PERFORMANCE: A total of 850 former A&E patients at Chesterfield Royal Hospital are to be asked their views on how the foundation trust can improve its services.
Adults who visited the emergency department during March 2012 will receive a questionnaire covering issues including quality of care, length of wait, cleanliness and information given during their stay.
Chief executive Gavin Boyle said: “Surveys such as this one are vital to help us find out what we’re doing right and where we could improve. This is a very positive way for patients to help us to improve our services for the future.”
The Royal conducts these surveys on an annual basis but rotates the focus between the emergency department, outpatients, inpatients and maternity. The last time the A&E was the subject of a survey was in 2008.
The questionnaire results will be published on the Care Quality Commission’s website towards the end of the year.
Press release (attached)
May 15 2012