PERFORMANCE: The Care Quality Commission found the foundation trust was meeting standards relating to dignity and nutrition during a spot check as part of a wider investigation into how older patients are treated.

The regulator checked two “essential standards” of care during an inspection of two wards – the Medical Assessment Unit and the Tower Ward – at Countess of Chester Hospital.

Inspectors – including a practising nurse – observed how people were being cared for, talked with eight patients, talked with seven staff, and checked records.

The standards assessed were:

  • People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run
  • Food and drink should meet people’s individual dietary needs

It concluded overall that the Countess of Chester Hospital had passed both of the essential standards of quality and safety the CQC reviewed.

In its report, the regulator said: “Patients are treated with respect and are involved in making decisions about their care, treatment and support.”

It added: “Patients’ nutritional needs are assessed and they are supported to have adequate food and drink of their choice. The food provided is of a good quality.”

The regulator visited 100 hospitals as part of its programme of inspections on older patients’ treatment and is currently publishing them in batches, of which this is the fourth.

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