PERFORMANCE: GPs in Coventry are most likely to receive complaints about their attitude or communication with patients, the city’s primary care trust has found.
In 2010-11 the city’s GPs received 345 complaints, which the PCT’s legacy document described as a “considerable decrease” on 2009-10’s figure of 419.
Of the 345, 128 were in relation to communication or attitude, ahead of clinical matters or treatment, which led to 95 complaints.
Two conciliation meetings were held to resolve concerns raised during the year, both with successful outcomes.
However, Coventry patients were more likely to complain about the clinical treatment they received from their dentists rather than their attitude.
Total complaints about dentists were also down, from 99 in 2009-10 to 94 last year.
Legacy document (attached, right)