2007-01-02T00:00:00
'I always try to acknowledge a complaint myself when it arrives on our doorstep, and I always sign off our response. It helps me keep in touch with patients' perceptions - their sense of grievance, injustice or perplexity.'
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HSJ is part of Wilmington Healthcare Limited. Company number 2530185. c/o Wilmington plc, 5th Floor, 10 Whitechapel High Street, London E1 8QS. Registered in England and Wales. Company registration 30158470
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