PERFORMANCE: The Care Quality Commission said the trust passed both of the standards relating to dignity and nutrition it inspected during a spot check as part of a wider investigation into how older patients are treated.

The regulator checked two “essential standards” of care during an inspection at the trust’s Ealing Hospital, on 14 April.

Inspectors observed how people were being cared for, talked with patients, talked with staff, and checked records.

The standards assessed were:

  • People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run
  • Food and drink should meet people’s individual dietary needs

The CQC concluded that overall the Ealing Hospital was meeting both essential standards.

In its report, the regulator said: “The majority of patients were satisfied with their experiences of care and treatment at Ealing Hospital. They told us that their needs had been recognised, staff treated them with respect and they were informed about their care.

“Staff provided care to meet individual patients needs however the documentation of personal preferences and wishes could be improved.”

It added: “The trust was committed to ensuring patients benefit from a good diet and had sufficient fluids. Staff ensured that nutritional risks were identified and that patients received meals that met their individual religious and cultural requirements. In general individual preferences were taken into account but were not always clearly identified.

“Patients who required assistance generally received the level of support they required. On the occasions when there are high numbers of people requiring assistance, the trust should review how additional support can be provided.”

The regulator visited 100 hospitals as part of its programme of inspections on older patients’ treatment and is currently publishing them in batches, of which this is the fourth.