PERFORMANCE: The Care Quality Commission said the trust passed both of the standards relating to dignity and nutrition it inspected during a spot check as part of a wider investigation into how older patients are treated.
The regulator checked two “essential standards” of care during an inspection at the trust’s Queen Elizabeth II Hospital in the spring.
Inspectors observed how people were being cared for and talked nine patients, two relatives and seven members of staff. They also checked the provider’s records and looked at records of people who use services.
The standards assessed were:
- People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run
- Food and drink should meet people’s individual dietary needs
It concluded that overall the Queen Elizabeth II Hospital was meeting both essential standards.
In its report, the regulator said: “The majority of patients felt that the staff treated them with respect and dignity and that their independence was promoted. Patients told us that they were not rushed and that staff delivered their care at a pace that met their needs.”
The report added: “Overall, there were few concerns about food or mealtimes. Patients were able to give their comments to the catering team and these were collated and used to plan improvement.”
The regulator visited 100 hospitals as part of its programme of inspections on older patients’ treatment and is currently publishing them in batches, of which this is the fourth.
Care Quality Commission report (see attached, right)
16 June 2011