PERFORMANCE: The NHS Kent and Medway cluster has found summary care records are proving to be a “real benefit” to Gurkha families needing hospital care, some of whom spoke little English.
Jan Norgate, practice manager at White House Surgery in Folkestone, said: “We used to get lots of calls from staff at Kent and Canterbury Hospital ringing to check the medication that some of our Nepalese patients were on.
“Since the introduction of the Summary Care Records these calls have dropped dramatically. This not only reduces the frustration some of our Nepalese patients must feel, but also means they can be treated faster.”
Kent and Canterbury Hospital is piloting the scheme in the area. It is set to be extended to William Harvey Hospital in Ashford and the Queen Elizabeth The Queen Mother Hospital in Margate later in the year.
So far 58 per cent of practices are now live with uploaded records in Ashford, 54 per cent in Dover and Hythe, 33 per cent in Canterbury and Coastal, and 25 per cent in thanet.
14 February 2012