Emergency care: Learning from unintended consequences

The NHS is experimenting on increasingly large scales with new ways of delivering healthcare. With so much in motion, including sustainability and transformation partnerships and now accountable care systems, it is more important than ever to have ways of assessing the impact that these changes are having on quality and cost.

The impact of redesigning urgent and emergency care in Northumberland study is based on an analysis by the Improvement Analytics Unit – a partnership between the Health Foundation and NHS England. It examines the early impact of changes to accident and emergency and urgent care services in Northumberland following the opening of the country’s first bespoke emergency hospital in Cramlington in 2015.

The work was conducted in collaboration with the Northumbria Primary and Acute Care System vanguard, which includes Northumberland Clinical Commissioning Group and Northumbria Healthcare Foundation Trust.

The results

Our study found that people in Northumberland attended A&E departments 13.6 per cent more frequently in the year following the opening of the new hospital than would have been expected. They also spent on average 14 minutes less time waiting in A&E and urgent care centres than would have been expected.

We did not find evidence of a reduction in emergency admissions overall, but here we were limited by the data. Northumbria has introduced ambulatory care units to provide lower intensity care for some patients attending A&E. These are indistinguishable from other emergency admissions in the administrative data, yet have lower cost.

People in Northumberland attended A&E departments 13.6 per cent more frequently in the year following the opening of the new hospital than would have been expected

In part, the results we found may be because the three other hospitals run by Northumbria Healthcare FT at North Tyneside, Wansbeck and Hexham were not fully converted to walk in centres as originally planned, and continued to accept A&E patients throughout the period that we studied (August 2015 to July 2016). 

What might explain these findings?

With an increased number of A&E departments to access, local people may have chosen to use A&E over other alternatives if they felt it was more convenient or likely to provide better quality care. In other words, quality may have increased, but along with it, demand for this type of healthcare.

Periodic review essential

Interestingly, evaluations of successful changes to healthcare often show that the anticipated impacts materialise only after a long period of time had elapsed, while in the short term there are unexpected outcomes. Ten years from now, we may look back on this stage of the Northumberland story and see it as one valuable step taken along the way towards achieving the ultimate aim of higher quality and sustainable healthcare. 

The journey towards better, more efficient care may require some careful consideration of these findings and course correction. Indeed, the building of the Northumbria Specialist Emergency Care Hospital was only the first stage of an extensive change programme planned by the PACs.

Evaluations of successful changes to healthcare often show that the anticipated impacts materialise only after a long period of time, while in the short term there are unexpected outcomes

Further system changes are already planned in Northumberland, including investment in primary and community care. Now, two and a half years after the new hospital opened, it would be useful to look again at the impact of the PACS and whether the way local people are using hospitals has evolved further.

As the new care models programme comes to an end and STPs and ACOs evolve, understanding the unintended consequences of change and how to learn from them and correct them is essential for the development of a strong and sustainable health service.