Hampshire Constabulary & Isle of Wight NHS Trust with Wessex Academic Health Science Network: Serenity Integrated Mentoring (SIM) Project

Across the UK, police forces are struggling to manage a small number of repeat callers with complex mental health needs. 

In June 2013, six such service users and their mental health nurses were joined on their clinical journeys by a police officer. The officer showed the compassion of a nurse but also brought with him boundaries and consequences not offered by the NHS. The rules started to change and the service users soon realised that behaviours that had once worked were no longer acceptable, excusable or usable without consequence. 

Our most significant achievement is knowing that every service user is in a better and more hopeful situation in their life. An integrated approach had made a significant contribution to patient recovery. In July 2013, IOW used police custody for a mental health crisis for the last time. We have not used a police cell since and manage service users through a multi-disciplinary partnership approach.

The judges were blown away by the real impact on people’s lives, families and communities. They started small and are now exemplars, sharing their work across the UK and world.

Read the full story of the awards entry at HSJ Solutions.

Brighton & Sussex University Hospitals Trust
Four Seasons Health Care
Leeds and York Partnership Foundation Trust
London North West Healthcare Trust
NHS Gloucestershire Clinical Commissioning Group, Gloucestershire Foundation Trust & Gloucestershire Care Services
The Royal Marsden Foundation Trust
University Hospitals of Leicester NHS Trust