Gemma Pearson
Gemma Pearson is a researcher at The Work Foundation.
HSJ KnowledgeA helping hand for NHS values: leadership needs to reinvigorate culture of care
Last month’s health ombudsman’s report revealed how the NHS has the potential to fall dramatically short of its values and commitments when the principles of care are forgotten. Leadership needs to step in now, suggests Gemma Pearson, to create a culture of care that will ensure repeat incidents are avoided.