PERFORMANCE: The Care Quality Commission found the trust was meeting standards relating to dignity and nutrition, but with minor concerns on dignity, during a spot check as part of a wider investigation into how older patients are treated.
The regulator checked two “essential standards” of care during an inspection of two wards – Felix Holt ward and Dolly Winthrop – at the trust’s George Eliot Hospital on 19 April 2011.
Inspectors – including a practising nurse – observed how people were being cared for, talked with patients, talked with staff, and checked records.
The standards assessed were:
- People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run
- Food and drink should meet people’s individual dietary needs
It concluded overall that the George Eliot Hospital had passed both of the essential standards of quality and safety the CQC reviewed, but with minor concerns around dignity.
In its report, the regulator said: “Patients were treated with respect and were involved in making decisions about their care, treatment and support. They were able to give feedback about their experiences.”
It added: “Patients were supported to have adequate nutrition and hydration and were given choices to meet their needs. Patients received an assessment of their nutritional state and if necessary assistance is requested from dietary specialists.”
The regulator visited 100 hospitals as part of its programme of inspections on older patients’ treatment and is currently publishing them in batches, of which this is the fourth.
Care Quality Commission report (see attached, right)
6 July 2011