Graham English
Graham English is director of consultancy Kagome, and director of public services organisation Fontis.
HSJ KnowledgeChanging learning principles to achieve real, necessary change in older people's care
February’s ombudsman report had more than a sense of deja vu about it. This time, writes Fontis director Graham English, the question is not “what” we might learn from the health ombudsman’s report, but “how”.