PERFORMANCE: Great Western Hospitals Foundation Trust has been ordered to improve arrangements for patient dignity and privacy following an inspection by the Care Quality Commission.

The inspection, as part of the CQC’s nationwide review of dignity and nutrition at acute trusts, found that although staff were aware of the importance of treating patients with dignity some patients were treated differently to others, for example if they were on a trolley in a ward and not on a permanent bed.

The CQC found improvements were needed for the trust to be compliant with essential standard one.

Inspectors also criticised the lack of nutritional care plans and inconsistent approach to nutrition across the trust and recommended improvements be made so the trust maintained its compliance with essential standard five.

The inspection team included a practising experienced nurse and an “expert by experience” (a patient or carer who has experience of using services). They visited two wards during the day long inspection and spoke individually with 13 patients and six members of staff.

In a statement director of nursing and midwifery Sue Rowley said: “The report provides a useful snapshot of care on two wards at GWH on a single day and highlights many areas where we are performing well, such as treating patients with respect, ensuring that they share accommodation only with people of the same sex, and that patients are offered a choice of food. 

“However, the report does highlight a number of issues in relation to privacy and dignity and nutrition. We are disappointed that on this day there were some areas of our care which the CQC felt needed to be improved and we take that feedback very seriously. We now have an action plan to address these issues.”