PERFORMANCE: The Care Quality Commission found the trust was meeting standards relating to dignity and nutrition during a spot check as part of a wider investigation into how older patients are treated.

The regulator checked two “essential standards” of care during an inspection of wards at the trust’s St Thomas’ Hospital on 6 April.

Inspectors – including a practising nurse – observed how people were being cared for, talked with patients, talked with staff, and checked records.

The standards assessed were:

  • People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run
  • Food and drink should meet people’s individual dietary needs

It concluded overall that St Thomas’ Hospital had passed both of the essential standards of quality and safety the CQC reviewed but, to maintain performance, it suggested some improvements were made on dignity.

In its report, the regulator said: “Overall, we found that the majority of patients were satisfied that their privacy and dignity was respected and that they were involved decisions about their care.

“However, we found that on occasions, patients’ privacy and dignity was not always respected, patients had to wait for staff to respond to their needs and patients and their relatives’ views were not always accommodated.”

It added: “We found that patients were enabled to make choices or supported to eat and drink in sufficient quantities.”

The regulator visited 100 hospitals as part of its programme of inspections on older patients’ treatment and is currently publishing them in batches, of which this is the fourth.