Anne Williams, chief executive of the Surrey Hants Borders trust and the mother of six-year-old twins (pictured right), admits: 'I was a bit of a workaholic before I had kids but I didn't see the service through the eyes of a user. Having young children gives you an insight because you use the service more. I think I'm probably a better manager because of my children. They also provide a counterbalance to work and force you to focus more sharply on the things you need to do.'