Items are entered free for public sector, voluntary and professional organisations, but we need at least six weeks' notice of your event. Please send details to Uli Jaeger, HSJ, Greater London House, Hampstead Road, London NW1 7EJ. Fax: 0171-874 0254. E-m

Patient complaints

3 December, London

A one-day event on 'Benchmarking your patient complaints procedure' is being run by IBC UK conferences. Sessions will include complaints and clinical governance, and the patients' position.

Details: Conference helpline, 0171-453 5492.

Welsh partnerships

3 December, Powys

A national Community Practitioners' and Health Visitors' Association conference on 'Partnership, equality and participation' will examine opportunities for community practitioners in the new NHS in Wales. Chief nursing officer at the Welsh Office Marion Bull will chair the event.

Details: David Bebb, 0181-566 1902.

Electronic records

4 December, Wirral

Wirral Hospital is holding an 'EPR open day' to report progress on the national electronic patient record project. Details: Diane Moon,

0151-604 7155.

IHSM merger

5 December, Edinburgh

A brainstorming session will be held to promote and market the merger between the Institute of Health Services Management and the Association of Managers in General Practice in Scotland.

Details: Donald McNeill, 01292-280814.

Risk management

7 December, London

Healthcare Risk Resources International is holding an executive-level masterclasss looking at attitudes to risk and tools to employ to reduce risk and improve quality in clinical governance systems.

Details: Fiona Morrison, 0171-602 7700.

Mental health policy

8 December, London

King's College London's centre for mental health services development is holding a one-day conference on 'Making New Deal a good deal for mental health'.

Details: Geoff Hodgson, 0171-928 4994.

Scotland's parliament

8 December, Edinburgh

A conference on the impact of the Scottish parliament on Scotland's NHS and exploring key relationships across the health and political scene is being organised by Gate House.

Details: Gate House, 0171-420 3533/3531.

Primary care trusts

9 December, Birmingham

A one-day seminar organised by Birmingham University's health services management centre will examine the findings of two total purchasing projects in relation to primary care trusts.

Details: Joan Jones, 0121-414 3086.

Disability services

11 December, London

The European Social Network, with the Association of Directors of Social Services and the European Network for Independent Living is holding a seminar on direct payments for disabled and older dependent services users managing their own personal care.

Details: Yvonne Belton, 01273-693622.

Fairness at work

17 December, London

A Pay and Workforce Research seminar will look at 'Developing family friendly stategies' and the white paper Fairness at Work.

Details: Ingrid Aitkin, 01423-842643.