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'There were a few cold snaps. I can't understand why there was a perception that the NHS wasn't coping.' Andrew Cash, NHS Executive head of millennium planning team

'It looked like something out of Star Wars but really it was an appropriate response to the storage of cadavers. I think the public needs to be a bit less ghoulish.'

Trevor Myers, senior associate director, acute services, Redbridge and Waltham Forest HA, on Norfolk and Norwich Hospital's controversial decision to use a freezer lorry as a temporary mortuary

'Keep your patients out of A&E - that was the message phoned through to us from hospitals and the London Ambulance Service. We saw a 300 per cent increase in calls at Christmas and new year.'

Eddie Jahn, general manager, Harmoni GP co-operative, west London