The annual number of complaints against hospital and community health services in England rose slightly in 1999-2000 by 0.6 per cent to a total of 86,536.Of these, 60 per cent were resolved locally within the performance target of four weeks.The number of written complaints against GPs and dentists rose 2 per cent to 39,725, the third annual increase since the implementation of the complaints procedure in April 1996.
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Bonfire of financial penalties reaches cancer and RTT standards
Financial penalties are being lifted from high-profile standards including cancer and elective waiting times, so far without attracting much attention. How is this happening? And will it work, asks Rob Findlay
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