Unison has also unveiled UNISONdirect, a project to put members in rapid touch with stewards and provide them with quick-reaction facilities. As part of the project, stewards will be given hand-held computers holding information databases that can be connected to a phone or printer.
Financial penalties are being lifted from high-profile standards including cancer and elective waiting times, so far without attracting much attention. How is this happening? And will it work, asks Rob Findlay
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