London: Best and worst staff survey performers

The worst performers on this measure include two hospital trusts under significant pressure in north-east London. Staff at mental health trusts traditionally report the highest levels of staff dissatisfaction - for two acutes to make the top five is an indication of the difficulties faced by Barts Health Trust and North Middlesex University Hospital Trust.

West London Mental Health Trust has had to pay a premium to secure nursing staff, while Barts Health has attempted significant restructuing over the past two years.

The table does not include London Ambulance Service Trust, which saw 20 per cent of staff disagree or strongly disagree with the statement.

Some of the same trusts appeared in another key indicator for service quality, the proportion of staff disagreeing or strongly disagreeing with the statement: ”There are enough staff at this organisation for me to do my job properly.”

The top five (London Ambulance Service Trust was again excluded) all saw more than half of respondents say there were not enough staff.

The staff at Guy’s and St Thomas’ Foundation Trust, Hounslow and Richmond Community Healthcare Trust and Oxleas Foundation Trust were the most satisfied on this measure, as well as having the lowest numbers of staff unwilling to recommend the care at their organisation.

A spokeswoman for South West London and St George’s Mental Health Trust said: ”We are absolutely dedicated to improving patient care at SWLSTG and this is recognised by our patients who rated us the highest for overall satisfaction in London. The national community survey results for 2015-16 show that SWLSTG has the highest overall service user satisfaction score in London.

”Naturally we are disappointed in some of the results from the staff survey, however this will help us to focus on improving on those areas. It is encouraging to see that the number of staff agreeing that patient care is a priority for our organisation has increased from 2014-15.”