Goodwill is not just a preventive force to stop bad things happening, but a positive experience for patients in their hour of greatest need. By Jessica Arnold
A new government review will aim to stop NHS catering staff feeling “boxed in” and help to “unclip [their] wings”, its chair has told HSJ .
Financial penalties are being lifted from high-profile standards including cancer and elective waiting times, so far without attracting much attention. How is this happening? And will it work, asks Rob Findlay