No 90

Centre for Health Services Management, Nottingham University

Pocket profile

University department set up in the early 1990s by Eric

Caines, former NHS personnel director (and husband of Karen). Associates included Paul Lambden, the right-wing GP, trust chief executive and short- lived chief executive of the Chartered Society of Physiotherapy; former Patients Association chair John Spiers; and Roy Lilley.

What happened?

In 1996 Caines suddenly and unceremoniously parted company with the job. Rival academics began to comment on its slender academic achievements.

So where did it all go wrong?

Acting director Professor Bob Berry says: 'The original intention was to establish academic activity in health services management. The way it developed was to emphasise training and commentary-type activities.'

Where is it now?

It still exists as a 'research-based entity' says Professor Berry. There are about half a dozen projects at the moment. The biggest is with the Chartered Institute of Management Accountants on risk management.

Nice job for an NHS manager?

No. 'There will be a period where we need to establish academic credibility...' says Professor Berry.