The newcastle upon tyne hospitals nhs foundation trust

Newcastle upon Tyne Hospitals FT

The Newcastle upon Tyne Hospitals Foundation Trust – Delivering seamless transfer of pharmaceutical care: an innovative pharmacy e-referral system linking secondary and primary care

One in five patients has problems with their medicine following discharge from hospital, according to the Royal Pharmaceutical Society.

The Newcastle upon Tyne Hospitals Foundation Trust worked with North of Tyne Local Pharmaceutical Committee to develop a patient referral system that linked hospitals in the city with pharmacy providers such as Boots.

Community pharmacists now contact the patient within three working days of their discharge from hospital to arrange a review of their medicine use or a consultation. Key information about this interaction is then returned to hospital colleagues.

HSJ Awards 2015 - Winner - Enhancing Care by Sharing Data and Information

In the nine months to 31 March 2015, pharmacists reported nearly 90 per cent of patients had a better understanding of their medicine following a review. Thirteen patients were referred to their GP and three referred back to the hospital following adverse reactions to medicine.

Consultations with pharmacists have led patients to access other public health services such as smoking cessation, flu vaccination and home delivery.

The Academic Health Science Network for the North East and North Cumbria established a Transfer of Care project team in October 2014 to expand the service at pace and scale across the region. By the summer of 2015, it was anticipated that 10 trusts would have adopted the model.

Judges praised the “pioneering” scheme, which they said had a “national impact”


  • Central Manchester Clinical Commissioning Group – The Manchester care record
  • Chief Fire Officers Association – Sustained action for elderly risk (SAfER)
  • Connecting Care Partnership – Connecting care programme
  • East Cheshire Hospice – Truly informed: sharing data to improve end-of-life care
  • King’s Health Partners Academic Health Sciences Centre – KHP Online: sharing patient information across organisational boundaries in south east London 
  • Lancashire Care Foundation Trust – Out-of-hospital services: enhancing care by sharing data and information
  • Leeds Clinical Commissioning Groups as commissioners and provided by Leeds Teaching Hospitals Trust – Leeds Care Record
  • South East Coast Ambulance Service Foundation Trust – IBIS: care closer to home for 999 callers with long term conditions
  • West Midlands Police, West Midlands Ambulance Service and Birmingham and Solihull Mental Health Foundation Trust – Mental health triage team

Newcastle upon Tyne trust scoops three HSJ Awards