HSJ Patient Safety Awards 2022: Changing Culture Award

BrisDoc is an employee-owned social Enterprise providing primary care services 24/7 to over one million people. Before and during the pandemic, our focus has ensured patient safety is a priority. We employ over 350 colleagues across nine locations and have successfully progressed a cultural transformation during recent years. This has included pioneering clinical audit software called Clinical Guardian (described by the Care Quality Commission as ‘outstanding’); the creation of a supportive learning environment with ‘permission to fail’; the development of an innovative communication skills course for leaders; the launch of a coaching culture; and a strategic commitment to become employee owned.

This employee owned social enterprise impressed the judges with it’s honest, open supportive culture and values driven leadership, which benefited service users and staff. They demonstrated a sustainable change in culture over a long period of time.

To read this entry in full visit HSJ Solutions.